Privacy Policy
Effective Date: August 10, 2026
Flip Turn Adaptive Swim, Inc. (“Flip Turn Adaptive Swim,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us through our website, https://www.flipturnadaptiveswim.com/, our intake and contact forms, and our communications with you.
This Privacy Policy explains what information we collect, how we use it, and how we handle information provided to us, including mobile phone numbers and consent to receive text messages.
1. Information We Collect
Depending on how you interact with Flip Turn Adaptive Swim, we may collect information such as:
Your name and contact information;
Email address;
Mobile or other telephone number;
Information you provide through our intake forms;
Information related to scheduling swim lessons or contacting us about our services;
Information about the swimmer's needs that you voluntarily provide to us;
Communications you have with Flip Turn Adaptive Swim;
Website usage information, such as information collected through cookies or similar technologies.
Please only provide information that you are authorized to provide.
2. How We Use Your Information
We may use the information we collect to:
Respond to inquiries and requests;
Contact you regarding swim lessons and services;
Schedule, confirm, reschedule, or communicate about appointments and lessons;
Provide and administer our services;
Communicate with parents, guardians, caregivers, or authorized representatives;
Process and coordinate information necessary to provide services;
Respond to customer-service requests;
Send administrative or service-related communications;
Send text messages when you have specifically opted in to receive them;
Improve our website, services, and customer experience; and
Comply with applicable laws and legal obligations.
We do not use your information for purposes that are incompatible with the purposes described in this Privacy Policy without providing appropriate notice where required.
3. SMS/Text Messaging Privacy
If you voluntarily provide your mobile phone number and separately consent to receive text messages from Flip Turn Adaptive Swim, we may use your mobile number to send you text messages related to our services.
These messages may include appointment reminders, scheduling communications, service updates, requests for information, and other communications that you have specifically agreed to receive.
Message frequency varies. Message and data rates may apply.
Your consent to receive text messages is not a condition of purchasing or receiving services from Flip Turn Adaptive Swim. You may decline SMS consent and still contact us and use our services.
You may opt out of text messages at any time by replying STOP to a message. After you send STOP, we will no longer send you SMS messages through that messaging program, except where permitted or required by law.
For help, reply HELP to a text message or contact us using the information provided below.
4. No Sharing or Selling of Mobile Information
Flip Turn Adaptive Swim does not sell, rent, or share your mobile phone number, SMS opt-in information, or text messaging consent with third parties or affiliates for their own marketing or promotional purposes.
Mobile information and messaging consent will not be shared with third parties or affiliates for marketing or promotional purposes.
Your SMS consent is specific to Flip Turn Adaptive Swim and is not transferable to another company or organization.
We may use service providers that assist us with website hosting, scheduling, communications, customer support, or text-message delivery. These providers may process information on our behalf solely to provide services to Flip Turn Adaptive Swim and are not authorized to use your mobile information or SMS consent for their own marketing purposes.
5. Other Information Sharing
We may disclose personal information when reasonably necessary to:
Provide our services;
Work with service providers who assist us in operating our business;
Comply with applicable laws, regulations, legal processes, or governmental requests;
Protect the rights, safety, property, or security of Flip Turn Adaptive Swim, our clients, or others; or
Prevent fraud, abuse, or other unlawful activity.
Any sharing of information for operational purposes does not authorize the recipient to use your mobile number or SMS consent for its own marketing or promotional purposes.
6. Children's Information
Our services are intended to support swimmers, including children and individuals who may require adaptive swim instruction. We may receive information about a swimmer from a parent, guardian, caregiver, or other authorized person in connection with providing services.
We do not knowingly use children's personal information for targeted advertising or sell children's personal information.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and address the situation.
7. Cookies and Website Technologies
Our website may use cookies and similar technologies to operate the website, understand website usage, improve functionality, and support our services.
Third-party services used on our website may independently collect information in accordance with their own privacy policies.
You can adjust your browser settings to limit or disable certain cookies, although doing so may affect website functionality.
8. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, alteration, or disclosure.
However, no website, electronic communication, or storage system can be guaranteed to be completely secure.
9. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business and transaction records, comply with legal obligations, resolve disputes, and enforce our agreements.
SMS opt-in and opt-out records may be retained as necessary to document consent and comply with applicable messaging requirements.
10. Your Choices and Rights
Depending on applicable law, you may have rights regarding the personal information we maintain about you, including the right to request access, correction, or deletion of certain information.
You may also withdraw your consent to receive marketing communications at any time.
For SMS communications, you can opt out by replying STOP. You may continue to receive certain non-promotional communications where legally permitted or necessary to provide services you have requested.
11. Third-Party Websites and Services
Our website may contain links to third-party websites, services, or social-media platforms. We are not responsible for the privacy practices or content of those third parties.
We encourage you to review the privacy policies of third-party websites and services before providing them with personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.
When we make changes, we will update the Effective Date at the top of this Privacy Policy. The updated Privacy Policy will be posted on this website.
13. Contact Us
If you have questions about this Privacy Policy, your personal information, or our SMS messaging practices, please contact:
Flip Turn Adaptive Swim, Inc.
Email: hello@FlipTurnAdaptiveSwim.com
Phone: (323) 388-5792
Website: https://www.flipturnadaptiveswim.com/
SMS Support: Reply HELP to any text message or contact us using the information above.
SMS Disclosure: Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.